Support Ticket Router
Sort support tickets and draft replies
Classify incoming support tickets by category and urgency, split by priority tier, draft context-aware responses with KB article links, and compile a prioritized response queue with analytics and recurring issue detection — designed for solo founders with no support team
When
Support volume is growing and you need triage plus draft responses without a full team.
Input
Batch of support tickets or customer emails
Output
Prioritized response queue with drafted replies, ticket analytics summary, and recurring issue patterns
Time
~5-8 min.
Run in c8c
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Preview
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When
Support volume is growing and you need triage plus draft responses without a full team.
How
Classifies tickets by category and urgency, splits by urgency tier for parallel response drafting, then compiles a prioritized response queue with analytics
Input
Batch of support tickets or customer emails
Output
Prioritized response queue with drafted replies, ticket analytics summary, and recurring issue patterns
Step by step
- 1Classify each ticket by category, urgency, sentiment, and churn risk.
- 2Split tickets by urgency tier for parallel response drafting.
- 3Draft tailored responses per tier with knowledge base references and escalation notes.
- 4Compile a response queue sorted by urgency with ticket analytics and recurring issue patterns.
Useful for